Placing an order is easy:

• Browse and select the product range of your choice.
• Click on SHOP NOW.
• Tap ADD TO BAG for the items you'd like to purchase.
• Hit PROCEED TO CHECKOUT.
• Fill in your delivery details.
• Select your preferred payment method.
• Confirm your order and you're done!

Need help? Call us at 8160335422 or reach out via:

• Shipment queries: care@triedntrue.in
• Product/general queries: care@triedntrue.in

Yes! Simply enter your preferred shipping address separately from your billing address during checkout.

• For prepaid orders, confirmation is automatically reflected in the My Account section.
• For Cash on Delivery (COD) orders, you may receive a call or email to confirm your order before it's processed.

No, you can checkout as a guest. However, we recommend creating an account to enjoy faster checkouts, exclusive benefits, and the ability to rate and review products.

Products marked as "Out of Stock" are temporarily unavailable. If you'd like to be notified when it's back, click on ‘Notify Me’ on the product page and enter your registered email address (must be signed into your account).

Absolutely. Our site uses SSL encryption and secure data protocols to protect your information. All transactions are processed in real-time through secure payment gateways. Look for the padlock icon in your browser’s address bar for confirmation.

Payments may be rejected due to:

• Invalid card or banking details
• Insufficient balance
• Technical issues

Please verify your card details and billing address, then try again.

Reach out to our customer support at care2triedntrue.in or call 8160335422 (10:00 AM to 5:00 PM IST) and we’ll be happy to help.

Unfortunately, modifications aren’t possible after an order is placed. If needed, you can cancel the order and place a new one with the updated items.

Cash on Delivery allows you to pay in cash when your order arrives. It’s only available in Indian Rupees.

COD is available for orders but some extra charges you have to pay. Use the pin code checker at checkout to verify availability in your area.

Not all areas support COD. You can confirm availability using our pin code tool during checkout.

During checkout, enter your Gift Voucher/Promotional Code in the designated field. The applicable discount will be applied to your order total before you complete the payment.

We ship through reputed courier services. Once your order is dispatched, you'll receive an email with your tracking number and courier details. Use these to track your order on the courier’s website.

Domestic Shipping:

• We ship across India.

International Shipping:

• We ship to several countries.
• Orders INR 15,999 and above qualify for free international shipping.
• Orders below INR 15,999 incur a flat charge of INR 2,500.
• Customs duties/taxes must be borne by the customer. These vary by country and are not included in our shipping fees.

Note: Please ensure that products ordered comply with the import laws of your country.

Track your order through the My Account section using the tracking ID provided via email. We dispatch:

• Domestic orders: Within 24 hours
• International orders: Within 36–48 hours (subject to local regulations)

We take great care in packaging your order. Each item is securely wrapped and packed in sturdy cartons. Fragile items receive extra protective packaging to ensure safe delivery.

We value your satisfaction. If you’re not happy with your purchase, please refer to our Returns and Refunds Policy for detailed information.

To cancel, contact us within 24 hours of placing your order by emailing care@triedntrue.in or calling 8160335422 ( 10:00 AM–5:00 PM IST).

For unshipped prepaid orders, refunds are processed within 24 hours of cancellation and typically reflect in your account within 10 business days (as per your bank's guidelines). For delivered orders, refunds are subject to eligibility under our Returns and Refunds Policy.

We aim to dispatch your order promptly. However, due to external factors (like restricted areas or lockdowns), some delays may occur. We appreciate your patience and will keep you informed throughout.

Please report any such issues to our Customer Care within:

• 7 business days for general concerns
• 2 business days for tampered or open packaging (include photos, if applicable)
  We’ll resolve your issue as quickly as possible.