At tried n true, operated by OP Global, we are committed to ensuring safe, efficient, and transparent delivery of your orders across India. This policy outlines our shipping procedures, delivery timelines, payment methods, and related terms.
1. Shipping Coverage
- We currently ship orders only within India.
- International shipping is not available through our website at this time.
2. Order Processing
- Orders are processed within 2 to 48 working hours from successful order confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Processing timelines may vary during peak sales, promotional events, or unforeseen operational disruptions.
- Once dispatched, shipment tracking details will be shared via email or SMS, where applicable.
3. Estimated Delivery Timeline
- Orders are generally delivered within 4 to 6 business days, depending on the delivery location and courier network availability.
- Delivery timelines are indicative and not guaranteed.
- Delays may occur due to weather conditions, logistical constraints, public holidays, governmental restrictions, or events beyond our reasonable control.
We shall not be liable for delays caused by courier partners or circumstances beyond our control.
4. Shipping Charges
- Free shipping may be offered on eligible orders as displayed on the website.
- Standard shipping charges, where applicable, are clearly displayed at checkout prior to payment.
- Cash on Delivery (COD) charges, if applicable, are non-refundable.
- Shipping charges once paid are non-refundable unless the return is due to our error (such as incorrect or defective product delivery).
5. Delivery & Risk of Loss
- Orders are delivered to the shipping address provided at checkout.
- Customers are responsible for providing accurate and complete delivery information.
- Risk of loss or damage passes to the customer upon confirmed delivery at the provided address.
- Customers are advised to inspect outer packaging at the time of delivery and report visible damage immediately.
6. Delivery Discrepancies
- If your order status shows "Delivered" but you have not received the package, you must notify us within 24 hours of the delivery update.
- We will initiate an investigation with the courier partner.
- Resolution timelines may take 48–72 working hours or longer depending on courier response.
- Failure to report delivery discrepancies within the stated timeframe may limit our ability to process claims.
7. Failed Deliveries & Return to Origin (RTO)
- Delivery may fail due to incorrect address, customer unavailability, refusal to accept delivery, or non-response to courier communication.
- In such cases, the shipment may be returned to origin (RTO).
- Re-shipping of RTO orders may attract additional shipping charges.
- Refunds, if applicable, will be processed after deducting shipping and handling costs.
8. Cash on Delivery (COD)
- COD is available on eligible orders within India.
- Customers must ensure availability at the delivery address at the time of delivery.
- Repeated refusal of COD orders may result in restriction or suspension of COD services for future orders.
- Shipping charges and COD fees, where applicable, are non-refundable.
9. Payment Methods
We accept payments through authorized third-party payment gateways, including:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Cash on Delivery (where applicable)
Available payment methods may vary based on order value, location, or system eligibility.
10. Payment Security
- All online transactions are processed using secure encryption technology through trusted payment gateway partners.
- We do not store complete debit or credit card details on our servers.
- Customers are responsible for maintaining confidentiality of their payment credentials.
- We are not responsible for transaction failures caused by banking systems or gateway technical issues beyond our reasonable control.
11. Customer Support
For any queries related to shipping, delivery, order status, returns, or cancellations, customers may contact us through:
- Email: care@triedntrue.in
- Phone / WhatsApp: +91 8160335422
- Business Hours: Monday to Saturday, 11:00 AM – 5:00 PM (IST)
We aim to respond to customer inquiries within two business days.
12. Force Majeure
We shall not be held liable for delays or failure in delivery due to events beyond our reasonable control, including natural disasters, strikes, governmental actions, pandemics, logistics disruptions, or other force majeure events.
13. Legal Compliance
Nothing in this policy is intended to override or limit any statutory rights available to consumers under applicable laws in India.
