We accept returns only under the following circumstances:
- The product was damaged during transit
- The product has a physical defect
- An incorrect product was delivered
To initiate a return, please email us at care@triedntrue.in within 48 hours of receiving your order. Be sure to include clear photos of the damaged, defective, or incorrect item.
Please note:
- Returns will not be accepted if the product has been used, the seal has been broken, or the serial number has been tampered with.
- Once we receive the returned item, it will be inspected to verify the issue.
If your return is approved, we will issue a refund or replacement as per your preference. If the return is not eligible, the product will be shipped back to you.
Refund Timelines:
- For online payments: The amount will be refunded to your original payment method within 7 working days.
- For Cash on Delivery (COD) orders: The refund will be credited to your bank account within 14 working days of your request.
Order Cancellation Policy
You may cancel your order only if it has not been shipped. To request a cancellation, please reach out to our Customer Support team at care@triedntrue.in.
Once your cancellation request is acknowledged, we will process your refund within 7 business days.
Please note: Orders that have already been shipped cannot be cancelled.
